1. Delivery Areas

We deliver to all major cities and towns across Pakistan:

• Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta
• Other Cities: Delivery available to most cities and towns
• Remote Areas: Delivery may take longer and additional charges may apply

2. Processing Time

Order processing times:

• Order Confirmation: Within 24 hours
• Processing: 1-2 business days
• Packaging: Same day as processing
• Dispatch: Next business day after packaging

3. Delivery Timeframes

Delivery timeframes by location:

• Big Cities (Karachi, Lahore, Islamabad, Rawalpindi): 1-2 business days
• Other Major Cities: 3 working days
• Smaller Cities/Towns: 4-7 business days

4. Shipping Costs

Shipping charges:

• Free Shipping: Orders over PKR 7,000
• Standard Shipping: PKR 200 for orders under PKR 7,000
• Express Delivery: PKR 500 (1-2 days delivery)
• Remote Areas: Additional PKR 100-300 depending on location

5. Delivery Process

Our delivery process:

1. Order is processed and packaged
2. Tracking number is provided via SMS/WhatsApp
3. Package is dispatched to courier service
4. Delivery attempt is made at provided address
5. Customer receives package and confirmation

6. Delivery Attempts

Delivery attempt policy:

• First Attempt: During business hours (9 AM - 6 PM)
• Second Attempt: Next business day if first attempt fails
• Third Attempt: Final attempt before return to sender
• Contact: We will contact you before each attempt

7. Delivery Requirements

For successful delivery, please ensure:

• Correct and complete address is provided
• Valid phone number for contact
• Someone is available to receive the package
• Valid ID for package collection

8. Failed Deliveries

If delivery fails:

• Package will be returned to our warehouse
• Customer will be contacted for new delivery arrangement
• Additional shipping charges may apply for re-delivery
• Package will be held for 7 days before return

9. Tracking Your Order

Track your order:

• SMS Updates: Automatic updates via SMS
• WhatsApp: Contact us for tracking information
• Email: Tracking details sent to your email
• Phone: Call us for order status

10. Contact Information

For delivery inquiries or issues, please contact us: