1. Replacement Eligibility
We offer free replacements for products that meet the following criteria:
- Product has manufacturing defects
- Wrong size or color was shipped due to our error
- Product arrived damaged during shipping
- Replacement request is made within 7 days of delivery
2. Size and Color Exchanges
We offer size and color exchanges under the following conditions:
- Product is unused and in original packaging
- Exchange request is made within 7 days of delivery
- Desired size/color is available in stock
- Customer covers return shipping costs
3. Replacement Process
To request a replacement, please follow these steps:
- Contact us via WhatsApp or email within 7 days
- Provide your order number and photos of the issue
- We will review your request and approve if eligible
- Return the defective/wrong product in original packaging
- We will ship the replacement within 1-2 business days
4. Shipping for Replacements
Shipping costs for replacements:
- Manufacturing Defects: Free replacement shipping
- Our Error: Free replacement shipping
- Size/Color Exchange: Customer pays return shipping
- Damage During Shipping: Free replacement shipping
5. Processing Time
Replacement processing times:
- Review: 1-2 business days
- Replacement Shipping: 1-2 business days after approval
- Delivery: 3-5 business days depending on location
6. Quality Assurance
All replacement products undergo quality checks before shipping to ensure they meet our standards.
7. Limitations
Replacements are limited to:
- One replacement per order
- Same product model only
- Available stock only
- Within 7 days of original delivery
8. Contact Information
For replacement requests or questions, please contact us: