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Replacement Policy

Last updated: October 20, 2025

1. Replacement Eligibility

We offer free replacements for products that meet the following criteria:

  • Product has manufacturing defects
  • Wrong size or color was shipped due to our error
  • Product arrived damaged during shipping
  • Replacement request is made within 7 days of delivery

2. Size and Color Exchanges

We offer size and color exchanges under the following conditions:

  • Product is unused and in original packaging
  • Exchange request is made within 7 days of delivery
  • Desired size/color is available in stock
  • Customer covers return shipping costs

3. Replacement Process

To request a replacement, please follow these steps:

  1. Contact us via WhatsApp or email within 7 days
  2. Provide your order number and photos of the issue
  3. We will review your request and approve if eligible
  4. Return the defective/wrong product in original packaging
  5. We will ship the replacement within 1-2 business days

4. Shipping for Replacements

Shipping costs for replacements:

  • Manufacturing Defects: Free replacement shipping
  • Our Error: Free replacement shipping
  • Size/Color Exchange: Customer pays return shipping
  • Damage During Shipping: Free replacement shipping

5. Processing Time

Replacement processing times:

  • Review: 1-2 business days
  • Replacement Shipping: 1-2 business days after approval
  • Delivery: 3-5 business days depending on location

6. Quality Assurance

All replacement products undergo quality checks before shipping to ensure they meet our standards.

7. Limitations

Replacements are limited to:

  • One replacement per order
  • Same product model only
  • Available stock only
  • Within 7 days of original delivery

8. Contact Information

For replacement requests or questions, please contact us:

Email: support@brastraps.com

Phone: (555) 123-4567

WhatsApp: +923001234567