1. Refund Eligibility

We offer refunds for products that meet the following criteria:

• Product is unused and in original packaging
• Return request is made within 7 days of delivery (mind change not applicable)
• Product has manufacturing defects or damage during shipping
• Wrong product was shipped due to our error

2. Non-Refundable Items

The following items are not eligible for refunds:

• Used or damaged products
• Products returned after 7 days
• Mind change or change of preference
• Products damaged by customer misuse
• Custom or personalized items

3. Refund Process

To request a refund, please follow these steps:

1. Contact us via WhatsApp or email within 7 days of delivery
2. Provide your order number and reason for return
3. We will review your request and provide return instructions
4. Ship the product back to us in original packaging
5. Once received, we will process your refund within 5-7 business days

4. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Cash on Delivery: Refund via bank transfer or JazzCash
• JazzCash: Refund to original JazzCash account
• Bank Transfer: Refund to original bank account

5. Processing Time

Refund processing times:

• Review: 1-2 business days
• Processing: 5-7 business days after approval
• Bank Transfer: 2-3 additional business days

6. Return Shipping

Return shipping costs:

• Our Error: We cover return shipping costs
• Customer Change of Mind: Customer pays return shipping
• Defective Product: We cover return shipping costs

7. Contact Information

For refund requests or questions, please contact us: